Email doesn’t work anymore.
Do you agree with this statement? If yes, let me show you how important it is today and how to write an email that really converts. If no, this comprehensive guide will help you improve the email conversion rate at no cost.
Let’s start with a few numbers:
- Email is the top connection for 86% of professionals (HubSpot)
- Email is the most widely used tactic for customer engagement in Europe, North America, and APAC. 77.6% compared to 62% and 61% produced by content and social media respectively. At the same time, 37% of respondents claim email as the most effective method for customer loyalty and retention (only 13% mentioned websites and 11% named social media) (dotdigital)
- 47% of respondents mention email marketing as the most effective marketing channel (GetResponse)
- ⅕ of the emails are opened within the first delivery hour (GetResponse)
- Compared to social media, email is 40% better at converting (The Annuitas Group)
Is email dead? Hardly so.
The next step is to define what a conversion rate optimization is and why it is important to you as a professional.
Understanding the Conversion Rate Optimization
If you are new to email marketing, let’s first find out what an email conversion, conversion rate, and conversion rate optimization are.
Email conversion is a change of the recipient’s status to an upgraded one. For example, from a cold lead to a subscriber, from a subscriber to a free user, from a free user to a once-paying, and so on. So every time a person upgrades to a higher position, this is called a conversion.
The email conversion rate is the proportion of delivered emails to the conversions. The formula is as simple as ABC:
If you’ve sent 500 emails and only 20 of them converted people, the conversion rate is: 20/500*100%=4%. Fast and easy to calculate.
The email conversion rate depends on the goal. The more goals you have, the more conversion rates you will have to calculate.
As a professional, I have to give a few numbers and disclose info on what a good email conversion rate is. I’m sorry, but I cannot do that. The reason is not that I’m too lazy to find this data on the web, nothing of that kind. There’s no exact number on this issue.
Here’s the thing. At least, there are two niches, B2B and B2C, and the CR for them varies. There are dozens of email types, and their conversions are multiple. There are hundreds of industries, and their CR differs. There are thousands of campaigns and goals, and each of them is unique.
The conclusion about the good email conversion rate is a cliche, but the truth is: the good email conversion rate is the higher one than you have now.
The email conversion rate optimization is a combination of actions aimed to improve the email conversion rate. Its importance is obvious. If you aim at high sellings and growing revenue, you aim at high conversions.
How to Improve the Email Conversion Rate
The email conversion rate needs thorough studying. With a few years in email marketing, I’ve found that the email conversion rate depends on two factors. The human (the way people perceive your message) and technical details (that do not depend upon your recipients).
How to Write a Converting Email
The email conversion mainly depends on the way you write them. The subject lines, design, appropriateness, and many other details. Here’s a shortlist for you to check whether your email is attractive and converting.
Tip #1. Persuasive subject line
The first thing that catches your eye is the subject line. It defines further interaction with an email and whether your email is doomed to success.
- 32 characters are enough; stick to 6-10 words
- Think of whether emojis are appropriate. Note that they may cause low delivery and high spam complaint rates
- Reduce spam triggers to a minimum; use conversion words
- Ask questions, create a sense of urgency, use numbers, personalize the subject line
Tip #2. Pre-header
The pre-header goes right after the subject line and it gives the readers a brief overview of what your email is about. This is the next step that tells them whether the message is worth their attention or not.
- DO write it
- The pre-header limit is 40-130 characters
- Do not copy and paste the email subject line; continue its idea
- Engage people to open the email
Tip #3. Personalization
The personal approach is the king.
To not look like a spammer who sends emails right and left, reach out to every recipient in a personal way. The name is not enough, you need to go deeper: the company they represent, the content they share, their pain point, etc. The more details, the more personal and human-like you sound.
Tip #4. Email design
The email design matters. Using colors in emails is a science. To evoke a definite feeling or emotion, you can use different colors. When crafting an email, you turn into a designer. How awesome is that?
- Don’t go over the limit of three colors
- Use corporate colors
- Implement one-column layout
- Insert many white spaces
Tip #5. Appropriate content
Two things demand mentioning.
Do not send people what they do not need. Otherwise, you are not a professional email marketer, you are a spammer.
And the second point. Share the content that aligns with the stages of the customer lifecycle. How can you re-engage someone who has just subscribed? That’s the thing.
Tip #6. Visuals
People love visuals and respond to them better. With pics and videos, you can engage and grab the attention of your subscribers and clients. On the other hand, they may have a negative impact on both the tech filters and people. To be on the safe side:
- Keep the ratio of pics to text 20-to-80
- Reduce the files’ size to make the email fast-to-download
- Use gifs and cinemagraphs if videos are too heavy
Tip #7. Bright CTA
A high open rate is great. Yet, you are searching for high conversions. To improve the email conversion rate, you need an outstanding CTA, call-to-action.
To design it, use the color that contradicts with the email background. Use a link to a purchase page or the one you need; no one will spend time redirecting from one page to another. Make the CTA short and super-fast-to-read.
Email Conversion Rate Improvement: Technical Details
You can compose the best converting email, but you may still not achieve the desired result. This could be due to not only the email content but a few tech details.
Tip #1. You are sending too many and/or shortened links
Links always have a negative impact on emails. They trigger spam filters. If your email doesn’t reach the inbox, there’s no way that the conversion will happen.
To track the links, the tracking tool covers your link with its own one. So the link doesn’t look as it is. People may get confused about it and guess it’s spam or a virus. Moreover, you may want to shorten links that influence the email deliverability and recipients negatively too.
Solution: One link per email. No shortened links.
Tip #2. The emails you send are overloaded
Attachments. These files help you disclose more info on an issue but they compromise either. They make your message heavier. Moreover, HTML-emails professionals love are heavy too. These two things can lead your emails to the spam folder.
Spam folder = zero conversion.
Solution: Avoid files within your emails, send links instead. Give preference to plain-text emails.
Tip #3. You are reaching out too rare or too often
Did you know that 48.5% of email recipients report spam if they are emailed too often? At the same time, 43.9% of respondents state that they would love to get fewer emails. Here’s what the stats show:
You can read dozens of reports and studies (as I did), but be not on time. Most researchers agree that the best time to send emails is from Tuesday to Friday in the working hours. The keyword is most. Not all. It depends on your niche, industry, target audience, and a few more details.
Solution: Research. Communicate with your audience to know how often and when exactly they need your emails.
Tip #4. No A/B tests
There’s only one link in your email, you’ve found the best time and frequency for emails. But the email conversion rate is still not as high as you expected. What’s wrong with it? As you know, the issue may be with the subject line, colors, length, CTA, or anything else.
Solution: Conduct A/B and split tests to find what doesn’t work in your emails. Draw a hypothesis, create emails for the test, and… Test them out!
Tip #5. Your emails are not optimized for mobiles
User-friendly interface and usability. Over ¾ of people check their mailbox on mobile devices. Do you realize how many potential clients you may lose if your email design slips on mobiles or loads for too long? No one will wait for an email to load or re-open it on their PC.
Solution: The email mobile-optimization is a must-have for a professional like you.
Tip #6. You are not aware of the email campaign stats
How many emails do you send? How many people open them? How many recipients convert? These and a few other metrics are vital to you. When reaching out to people by means of emails, it’s of the highest importance to follow the campaign statistics.
Solution: Choose an automation tool, like email drip campaigns, that allows you to get the fullest insight into the email campaign performance.
Convert to the Fullest
With a clear understanding of what the email conversion rate optimization is, it gets easy to realize why you need to work on it. With a clear understanding of why you need to optimize your emails, it gets easier to craft an email that will grow the conversion rate. With an easy-to-follow list of tips and solutions, it gets super-easy to compose a converting email.
Ready to boost email conversions? Just do it!
How to Better Communicate With Your Audience Through Email Marketing
You’ve probably heard several people say that email marketing is dead. Since instant messaging apps and social media platforms have entered the picture, people may easily believe this false claim. But, if you’re a business owner who’s on a never-ending quest to improve customer engagement, you should know that email marketing remains an incredibly effective practice.
With over 3.9 billion email users worldwide, it’s not an exaggeration to say that over half of the world’s population can be reached through this channel. As an all-in-one tool, email marketing can perform various functions, such as influencing purchasing decisions, widening brand awareness, and improving one’s sales.
To show you how vital it is, HubSpot has found that over 80% of businesses heavily rely on the channel for their customer acquisition and retention. If you haven’t hopped into the email bandwagon, you should get on board as soon as possible. Statistics show that for every dollar you spend on a campaign, you can potentially acquire $38 in return.
If you’ve already implemented an email strategy but did not get the results you want, you might be wondering how you can improve the performance of your email marketing campaigns. To steer your business in the right direction, the guide below will teach you how in four simple steps.
1. Segment Your Audience
Writing a marketing email is no different than writing a letter to a friend. With this analogy in mind, the first thing you should do is determine whom you’re talking to and why.
Nowadays, there’s no such thing as the average consumer. Given that the market has become more competitive, customer demands have evolved and are now more specific than ever. If you simply send out generic emails that don’t provide any form of value, chances are you won’t capture the interest of your leads.
Before you start sending out promotions, you need to characterize and segment your audience. Even though each customer has his/her own unique characteristics, you can group them all into a specific mailing list. Here are some factors that help marketers establish buyer personas:
- Job Title
- Demographics: Age, Gender, and Location
- Purchasing Capabilities
- Online Behavioral Patterns
- Email Clickthrough Rates
By figuring out the different kinds of people who buy your products, it’ll be a lot easier for you to deliver the right messages to the right set of eyes.
2. Personalize Your Messages
Did you know that including the recipient’s name in an email’s subject line can increase its open rate by 16%? Personalization is a vital component in creating the ideal customer experience, yet many companies fail to do it properly.
When it comes to email marketing, personalization can be done in several ways. Other than including the customer’s name in your email, you can deliver and customize messages based on a subscriber’s characteristics. If a specific customer is in the consideration stage of the buyer’s journey, sending out an email that can help them decide on a solution will increase the likelihood of a transaction.
It’s no secret that customers greatly value the experience they get from a brand. If you were able to segment your audience accordingly, sending out timely and relevant messages should be a breeze. Apart from sending out specialized promos and discounts, your customers will greatly appreciate it if you regularly send important updates or let them know that your business provides email support.
3. Share Your Story
Your customers don’t just want to transact with your brand; they want to build a relationship, as well. Enticing your leads to convert should always be your goal, but this doesn’t mean that you should only bombard your subscribers with promotions. Aside from advertising your products and services, you should also use email marketing to pave the way for valuable engagements.
Email is a direct and intimate channel that allows your audience to learn more about your business. Now that consumers are more socially conscious, they take a company’s values and beliefs into account before closing in on a business deal.
Sharing stories on how your business began or letting them know your stance on particular issues lets your audience see the human side of your brand and eventually strengthens your online reputation in the long run.
4. Let Data Serve As Your Map
Just like any other discipline under the digital marketing umbrella, your email strategy should be fueled by data. Taking note of important metrics such as your clickthrough rate and overall return on investment primarily lets you see how successful your campaign is. At the same time, harnessing these statistics also lets you identify bottlenecks and enables you to make the right adjustments.
Similar to optimizing your landing pages, email marketing is not a one-and-done task. Complacency is the number one enemy of any brand, and this is why marketers should make it a point to test their email templates periodically. But now, you may be wondering, “Which components of my email campaign should I test exactly?”
Aside from your subject lines, your email’s design, length, and button placement can greatly influence the success of your campaign. People react differently to certain templates, and A/B Testing allows you to see which variation delivers the best results.
Harness the Power of Email
No matter what industry you may be operating in, there’s no denying that nothing grows your business more than customer loyalty. Luckily, advancements in technology have given brands many opportunities for valuable engagements. But, in this fast-paced digital world, it’s easy for business owners to prefer popular channels such as social media and disregard email-marketing entirely.
While it may seem like an old-fashioned way of communicating with your audience, at the end of the day, email marketing still gets the job done. As an all-in-one tool, investing in an email marketing campaign will do more than just optimize your conversion rate.
Just like any other marketing practice, there’s a right way to do things. With the tips above in mind, you’ll be able to take your campaign to the next level and drive your business forward.
About the author
Eliza Espino is an Online PR Specialist for Spiralytics. She recently began her professional career in digital marketing and is continuously learning about the field. One of her goals is to help grow businesses from different industries. Eliza spends her free time exploring films and series that can make her smile, think, laugh, or cry.
How to Increase Your Email Open Rates in 2020
To grow your brand online, you need to market it effectively. This requires you to leverage various forms of marketing.
One of the most reliable forms of marketing is email marketing. There are over 4 billion email users around the world and that makes it a great medium to reach out to a massive audience.
However, for your email marketing campaigns to be effective, you need to ensure that your audience not only receives your emails but also opens them. It’s only then that you can get them to take your desired actions and convert.
Thus, your email open rate is critical for conversion rate optimization. If you can’t achieve a high open-rate, the chances are that your email marketing campaign will not be successful.
So, how can you increase your email open rate?
Let’s find out.
How to Boost Your Email Open Rates
Here’s how you can increase your email open rates.
1. Short Subject Lines
Email subject lines are perhaps the most important part of any email marketing campaign. If you don’t get them right, the chances are that your receivers may never open your email. This would mean that all of the other content of your email will be wasted.
The subject lines need to catch the attention of your receivers and should prompt them to click on your email to open it.
So, here’s a trick – the email subject line also needs to be short.
Because many of your receivers may check their emails on their smartphones. In fact, about 42% of all email opens are on mobiles.
Image via Litmus
Owing to their smaller screen size, smartphones tend to display shorter subject lines. So, if you write a long subject line, the chances are that the receivers may not be able to read it completely. This may reduce the possibility of them opening your email.
That’s why about 82% of experts prefer to use short email subject lines that are less than 60 characters long.
The above-mentioned study also found that the average length of email subject lines is just 43.85 characters.
Yet another reason for keeping your subject lines short is that email apps stop displaying lines longer than 30-40 characters.
2. Subject Line Content
Length isn’t everything, however. The content of your subject line is also important.
While the copywriting has to be on point, you can improve the chances of your receivers spotting your subject lines by adding emojis to them. They can make your subject lines appear unique as only about 6.9% of email subject lines have emojis in them.
To test the efficiency of the subject lines, you can use tracking tools and figure out the impact of the emojis on your subject lines.
Image via AWeber
You could also try to vary the capitalization of your email subject lines to make it appear more unique.
The most common case used is sentence-case with about 60% of subject lines using it. However, only 6% of them are written in lowercase completely. This strategy might come in handy and could help you boost your open rates.
These strategies, of course, don’t apply to transactional emails which may be opened by your customers regardless of the subject line.
3. Segment Your List
One of the most important things you can do to improve your open rate is keeping your email list fresh and segmenting it well. A fresh and well-segmented email list means that only those who’re interested in receiving your emails will get them.
Segmentation means that you can personalize your subject lines and emails for each segment separately. As a result, the emails will seem more relevant to them. Due to this, they’ll be more likely to open your emails to check them out, hence improving your open rates.
Segmentation can be done based on their purchase behavior, demographics, locations, and interests. For instance, you can send emails depending upon the types of products that they’ve purchased from you and suggest similar products to them.
Improving your open rate is crucial for the success of your email marketing campaigns. To get your subscribers to take action, you need to get them to open your emails. For this, you can come up with crisp and attractive subject lines.
You can also add emojis to your subject lines and change their case to make them more unique. Lastly, you should keep your email list fresh by removing inactive accounts and segment it so that you can send out more personalized emails to your subscribers. You can also increase your email subscribers by combining your email marketing with social media marketing strategies using social media marketing tools.
Do you have any questions about the tips above or need help boosting your email open rate? Let me know in the comments.
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