We spend the majority of our time on the web. The business scenario is now transitioning from offline to online work methods. There are some amazing technologies that the companies are incorporating for easier workflow. These include artificial intelligence, internet of things (IoT), etc. But, a buzzword among all the businesses is marketing automation software.
Earlier, only the B2B companies used it. But, nowadays, even the B2C companies are integrating it into their workflow. But, what exactly is marketing automation?
What is Marketing Automation?
In simple terms, marketing automation delivers value through technology. It is the simplification of marketing processes through the integration of technology. No, it’s not about big companies using this. Rather, quite a lot of small-scale companies are using marketing automation software.
Automation software allows marketers to streamline and automate the workflow process. It offers several benefits including increased efficiency, generating better revenue, and others.
Components of Marketing Automation
With the increasing channels, marketers have to manage several components. Companies are using digital marketing software and automation software. For complete marketing, the various components included are:
- Central marketing database: It is like a system that contains all the records. It helps in segmenting and further targeting the right audience. It is the one-stop place for all the marketing data for your company.
- Engagement marketing engine: It involves all the processes carried out across various platforms. These include the creation, automation, and management of processes that take place through the customer’s journey.
- Analytics engine: Once you put in place the strategies, you need to know whether it worked or not. The analytics engine tracks, analyses and optimizes the various factors. These include ROI, impact on revenue, success rates, etc.
Benefits of Marketing Automation
Once you are through with all the components and what marketing automation, it is important to know why companies are using it and what are the benefits of marketing automation.
- Reduction in staffing costs: With automation, you do not need a team of 50 people dedicated to one task. It reduces labour efforts through automatic marketing campaigns. Once set, it sends the emails.
- Increase ROI: You can increase customer lifetime will cross-sell, up-sell, and others. Automation helps in increasing lead generation, customer retention leading to successful ROI.
- Improved accountability: With the tracking and analytics tools, the automation software helps you know where the bottlenecks of the company are. With this, you can have a defined marketing process. This helps in improved lead nurturing, further better accountability of software.
Tips to choose the right marketing automation software
Do you have a small business? Are you planning to get started with the automation software? Here are some of the tips to follow to get the best results on your investments:
- Create a roadmap for business workflow: Understand your business plan well. Set goals. Know what will work at what level of the marketing funnel. The simpler and streamlined your strategy is. The easier will be the implementation of marketing automation software.
- Take recommendations: Do not rely on one choice or decision. Conduct thorough research. See what has worked well and for which companies. Take recommendations from other people in the same field. It allows you to have better and varied options.
- Check the budget: Marketing automation software is expensive. Manage your finances, and have a fixed budget. Check the tools according to the same for effective results.
- Analyse the feedback: Take reviews from the customer or the audience. Understand and analyse their choices. Optimize the website, content, and services. Fulfill customer satisfaction at best levels.
- Take trials of software: Sometimes you can’t understand the features until you use them. The more research you do, the better. You don’t want to regret later and end up changing platforms.
Best marketing automation software for small business
There is no ‘best’ platform. It all varies depending on your requirements. Choose the platform according to the features and functionality. While some need digital marketing software, the other company needs one-for-all automation software. These platforms can save a lot of time and energy. Some of the best marketing automation platforms for your small business include:
It is the all-in-one marketplace. At PeppyBiz, you can automate all processes all throughout the sales funnel. It helps you in visualizing the customer journey. The features offered at PeppyBiz include:
- Omnichannel marketing helps you connect with customers across all platforms
- Get started quickly with the easy setup
- Visualise the customer journey through automation
- Track customer’s actions
- Send personalized content to the customers
- Turn the leads into positive sales
It is quite a popular software for lead generation. If you are running a business website and want to increase the growth, this is the perfect fit. With flexible features, OptinMonster campaigns help in converting leads. These are converted into resourceful subscribers and customers. Some features of this software include:
- You can design and optimize your campaign
- Sending across automated messages to the audience
- Integration with other tools
- Actionable insights
- A/B testing
- Automation of real-time behaviour
It is an email automation tool. It eliminates the need for manual work of sending out emails. Even though emails are like an age-old method, about 70% of marketers still use it. It is because of its successful conversion rates. Constant Contact helps you grow the email list. Further, it offers high-conversion email campaigns and marketing solutions. To send emails, they also offer customized email templates. With it, you can send behaviour-triggered emails. It is flexible with all sorts of websites. With powerful integration, you can also track real-time results. Do you want to focus on emails? Constant Contact is the perfect choice for email automation software. Plus, they offer a free trial month as well.
It helps you plan your marketing campaign with digital marketing software. With its toolbox, you can communicate with your users. Further, it helps in the engagement of the audience and lead generation. It offers an all-in-one solution to deal with consumers through various means. These include texts, emails, live, chats, etc. The various features offered by Sendingblue include:
- Landing pages for various campaigns
- Track customer details through CRM
- Growing your email list with customer sign-ups
- Retargeting through Facebook which helps in boosting audience
- Email heatmap
- Time algorithm
- Integration of the platform with various tools
It is quite popular and suitable automation marketing software for e-commerce websites. It helps in the automation of every step of the customer journey. It allows you to track customer actions. Further, it also offers email customization based on customer activity. You can integrate this digital marketing software with other tools as well. The features of Drip are:
- Revenue optimization
- Split testing for improvisation of campaign results
- Personalization based on customer behaviour
- Reaching out to the audience
A known name among the marketing tools. It is an inbound marketing software. It works well for small businesses and is the right choice. With Hubspot, you can plan your marketing campaigns. You can automate the marketing strategy with the powerful resources it offers. Hubspot provides you with robust options for marketing automation, which include:
- Email marketing tools for free
- Personalization of content for customers along with regular follow-ups
- Effective features for customer support
- Conversational bots for solving live queries
- Automation of lead scoring and generation
- Analysis of marketing campaigns
This marketing automation software works well for small businesses. Even freelancers can use it. It helps you in automating the processes throughout the sales funnel. You can integrate with over 220 platforms. Some of these include BigCommerce, Gmail, Outlook, etc. They also offer a 14-day free trial. The various features that Infusionsoft offers include:
- Building landing pages
- Designing marketing campaigns
- Generation of business reports
It is a very popular software because of its user-interface. It also offers a seamless user experience. Mailchimp helps you in building a strong customer base. This boosts loyalty and customer engagement. One of the major reasons that small businesses are comfortable with this software is because of its pricing plans. You can integrate several features which include WordPress, Facebook, Shopify, etc.
It is an industry leader. Several companies across various sectors including media, healthcare, manufacturing, etc. opt for this. Marketo is a robust automation platform that helps you achieve your business goals. You can customize the package as per your requirements. For advanced functionality with growth in business, you can even upgrade your plan.
In brief, all the automation tools are to the rescue for small businesses. All one needs to check is that they do not end up splurging beyond their budget.
You can choose a suitable tool from the above-mentioned marketing automation software.
You should consider the future perspective and growth while opting your automation software. So, what are you waiting for? Get started with these tools. The list does not sum up here. There are ample other options you choose to get the best results.
Video Marketing Strategy to Increase Brand Awareness
With the popularity of video ads reaching its peak, it has become essential for all the companies and brands to opt for videos like animation, explainer videos, etc. to improve their overall conversion rates. Apart from companies and big brands, even small businesses are also including videos in their marketing strategy.
Videos are considered to be a highly efficient form of promoting products and services. Because of this, the demands of creating videos, and editing has also become popular in the market. With the increasing usage of social media platforms, videos are the best possible way you can keep your audience engaged.
According to a report, it shows that about 83 percent of the businesspersons are using videos for marketing their products and services. Another study suggests that people spend about 2.6 times on websites that have videos when compared to those that don’t have. It is expected that by the year 2022, this industry will grow to about 28 percent or even more.
Why must you opt for videos to promote your brand?
According to a marketing survey, about 53 percent of people like to buy products or opt for their services after seeing promotional videos on various social media platforms. This report also says that about 66 percent of millennials love to watch videos on social media and then buy products if they find that the videos are engaging and are making sense.
When it comes to individual marketing sections, the companies selling household goods are making the best use of videos that are being posted on various social media platforms. It is proven as per a report that states that these companies are making an ROI more than 159 percent per year by posting these videos on the required platforms.
When healthcare and beauty products are taken into consideration, it is proven that these industries had made over 99 percent profit in a given year when they used these video marketing techniques.
If you are running a business, by going through these facts and figures, you can understand the demand for a video that the market has in today’s world. This will give you a brief idea as to why you must opt for the video marketing strategies and include them in your company’s marketing agenda in the upcoming year.
Reasons why you must use the video marketing methods
With over 63 percent of companies across the world already opting for video marketing services, you can also use these tactics to establish your company as a brand. However, you will have to keep certain things in mind while opting for such methods to promote your brands, products, and services in the market. You can make use of the various online tools available to create a high-quality animated explainer video.
Along with this, here are some of the best reasons why you must use video marketing methods and channelize your brand:
Videos improve your conversion rates and sales to about 80 percent:
When it comes to videos, making a useful video can fetch you some great improvements in your ROI. Adding a video that best describes your product and services on your web landing page can improve your rates of conversion to a significant extent.
Regardless of the niche, your website is dealing with; if you can make an efficient video, you can increase your sales to a great extent within no time.
Studies prove that about 74 percent of the users love to buy products from your website if they find the video that you have posted is beneficial for them. So, start crafting amazing product videos on your website now!
Videos improve your ROI:
As discussed above, videos can increase your website’s conversion rate and sales to a great extent; it, in turn, helps you in improving the ROI of the company. It can offer you good returns without making a high investment.
Although producing videos might not be an easy task, it can offer you good returns only when you come up with unique content and a fantastic plot.
Make sure that you don’t come up with a vague plotline or create a low-quality video that might not convince your audience. So, collaborate with the best companies who can make an efficient video for you.
Videos can help you build trust:
Trust is the main element that can help you in converting your audience into loyal customers. Building trust is not an easy task at all.
You should have goals and objectives in place when you are coming up with a marketing concept. To build trust and create a cordial relationship with your audience, you will have to think from their perspectives and create a video that best suits their expectations.
You will have to provide your audience with exciting and useful information that they can rely upon. Videos are the best medium for you to share beneficial information with your audience and make it worthwhile.
You can also ignite the required emotions with your audience. Make use of platforms like YouTube to learn new things and understand how to create a useful video. Also, you can promote your video on these platforms and across social media too.
Useful reading- why are videos so important in your marketing strategy.
Video appeals to all the users who use Smartphones:
As the world is now shifting its focus towards Smartphones, you can use it for your benefit and make a good amount of money every year.
About 90 percent of the people who love to buy products online use Smartphones. They decide to purchase products once they get to know about its specifications by seeing the videos.
As per experts, the usage of mobile videos has increased to about 233 percent when compared to a decade ago. YouTube reports state that the consumption of videos has risen to about 100 percent and will keep growing in the future years. As people love watching videos on mobile, you can create a mobile-friendly video and post it online.
Videos explain everything that’s required:
If you are still following the traditional method of marketing using texts, then you are missing out on providing the necessary information to your audience.
About 98 percent of users are watching explainer videos to understand the company’s business.
You can come up with animated videos and post them on your landing page. People can go through these videos and get an overall idea of what your company deals with.
These videos are the best combination of entertainment, simplicity, and information. As these videos tend to explain everything about your company, you need not have to rely on texts or any other medium to promote your products and services.
Video is much more engaging for the buyers:
When it comes to buyers, they don’t have much time to go through the description of the products by reading it.
If you are showing them a video that has it all, then you can quickly go through the specifications and features of the product, and decide faster if they want to buy or not.
Videos are the best way to communicate with your buyers efficiently and engagingly. You can drive forces into your content marketing by using videos.
Useful reading- 5 effective and timeless marketing tactics for local business.
Consumers prefer to watch videos and decide if they want to choose your brand or not. If you’re going to make your conversion rates better, you need to make a compelling video.
Whether you are dealing with B2B or B2C business, videos play a crucial role in deciding the fate of your company in today’s world.
So, try to make a high-quality video with useful content that can help you to dominate the market quickly.
Drive The Best Results With Email Marketing Automation
Email marketing is a highly effective digital marketing strategy that has been around for a long time now. This is because emails let you reach your target consumers with your message 24/7. And most consumers check their emails daily. Further, email converts better than most other marketing strategies. And email marketing has an ROI of 4400%.
Email marketing automation involves automatically sending emails to your subscribers and prospects, based on triggers or schedules. It provides a way for your emails to carry the right message, reach the right people at the right time- without repeatedly performing the tasks.
You need to link your email marketing platform with your website analytics to target audiences based on their preferences, behavior, and purchase history. After this, you can increase the relevance of your messages by personalizing the individual customer’s experience.
Benefits of Email Marketing Automation
Email marketing automation allows you to
Scale up your marketing strategy
Sending out an email series manually restricts the number of consumers you can reach. And if your customer base multiplies, your limited resources won’t be able to handle it. Here is where automation helps. Your platform will take up the duty of sending an email each time someone subscribes to you or performs an action that you have set as a trigger.
Personalize your customers’ experiences
Personalization appeals to customers. Studies say that 90% of consumers find personalized content attractive, and 91% of them are more likely to buy from brands that provide customized offers and recommendations. With email marketing automation, you can create and send a series of personalized emails that target the consumers’ interests.
Increase your marketing team’s productivity
Automation eliminates the manual compilation of email lists and message scheduling. This, in turn, reduces repetitive tasks and time wastage. The time thus saved can be allocated to focus on more productive work, such as customer relationship building.
Enhance your customer retention rate
Customers love hearing from you frequently, and when they do it, they want your messages to be relevant to them. Automation allows you to schedule periodic and personalized emails easily. This improves your customer retention rate.
Email Marketing Automation Tools
NotifyVisitors is an effective marketing automation software that lets you plan, organize, manage, and evaluate your marketing tasks. Its attractive email marketing automation features include segmentation, contact management, lead nurturing, campaign management, and marketing analytics.
Its email segmentation tools are advanced, and let you group your contacts based on age, location, and online behaviour. Its marketing analytics tools provide you with the detailed data analytics of your marketing campaigns. It allows seamless software up-gradation and easy data migration. It has a Gmail extension, which allows you to work outside of your Gmail account.
Contactually is an email marketing tool and CRM, designed especially for real estate professionals. It centralizes your contacts so that you can derive the most value from your business relationships. Its CRM platform collects contacts from various sources, including your website, email inbox, and social media profiles based on how you work (sphere of influence, current clients, new leads, etc.).
It also gathers maximum possible amounts of information to lead you throughout your messaging. And you can intelligently schedule emails with its Best Time to Email feature. Other than email marketing, it also includes features for lead management, customer segmentation, interaction tracking, campaign management, and contact management.
Contactually is user-friendly and super-smooth. It has a clean interface and helps prioritize your day’s schedule with its daily dashboard. It allows broker-level administration to boost adoption and increase agent productivity.
Intercom is a Conversational Relationship Platform (CRP). Its email marketing tool is designed for sending automated email conversations directly in an app. This is especially useful when you are instructing your users/customers on how to use your app. For it gives them the necessary assistance at a place they most likely would look for.
Intercom’s email marketing includes other features like email auto-responders, CAN-SPAM compliance, list management, template management, event-triggered emails, A/B testing, mobile-optimized emails, drip campaigns, Dynamic content, reporting/analytics, and more. This tool is favored for its ease of use, and suite of features.
HubSpot is a leading marketing automation tool across various tasks, including email marketing through automated workflows, split testing, lead scoring, Dynamic Content, drip campaigns, web visitor tracking, segmentation, analytics/ROI tracking, etc. Its suite of tools facilitates optimizing your marketing based on data, thus converting your visitors into leads.
Its email marketing automation tool is easy to use. It allows the flexible management of lists. It has email templates, which can be customized with its drag and drop interface. The tool allows you to choose from many conditions, actions, and triggers to send apt emails to the right audience at the right time.
Formerly known as Hatchbuck, BenchmarkONE is another reputed sales and marketing automation solution. Its email marketing automation tool enables you to upload or create documents. It uses tags to optimize messages, just like Gmail does. You can create tags and allocate those to specific contacts based on their interests and the funnel they are currently in.
It then allows combining emails into campaigns that are delivered as per the scheduled times. It monitors the customer interaction with your email, awards scores for their activities, reads the email, visits your site, clicks on a link, downloads a document, etc. You can direct further marketing efforts with your prospects as per these content scores.
Marketo is a top-tier overall automated email marketing solution. It is advanced, yet an easy- to- use the system. Its triggered email campaigns help you to move forward with assurance. These campaigns can be robustly designed based on more than 40 customer behaviors. It provides you with the flexibility to construct your emails to meet your exact needs.
The tool’s market segmentation capabilities, Revenue Cycle Modeler, and SFDC integration simplify the process of identifying each individual’s stage of the buyer journey in your marketing database. This allows you to implement and run smarter marketing campaigns.
E-goi offers something beyond mere email marketing automation. It enables you to split your email campaign by sending out updates via voice message, SMS, or even fax. Its suite of email marketing features includes auto-responders, A/B testing, drip campaigns, image library, customer web surveys, template management, event-triggered emails, CAN-SPAM compliance, reporting/ analytics a lot more.
E-goi is super easy to use and works with tags for contacts. It also offers incredibly good marketing segmentation choices. The tool is ideal for digital agencies, entrepreneurs, web developers, bloggers, and marketing departments. You can use it in English or Spanish. It offers a free version as well.
LeadSquared facilitates the streamlining of lead scoring by automating email marketing services and integrating them with sales activities. This increases the efficiency of your online marketing. Its CRM management platform combines email marketing, social media integration, segmentation, mobile access, document storage, lead scoring, a reminder system, and many more.
LeadSquared is intuitive and extremely user-friendly. It empowers you to create different campaigns for different contacts and shoot emails at a single go. The reporting is accurate and informative. It provides you with an email opening and clicks rate. Further, when a prospect clicks on a link sent through email, his web browsing history becomes auto-linked to you. So, based on their behavioral data, you can target your prospects.
How to Drive the Best Results with Email Marketing Automation?
Below given are a few tips to help you make your automated email marketing strategy more effective.
Segment your contacts
Most email marketing automation tools offer segmentation features. These allow you to divide your subscribers based on specific criteria like their geographic location, product or service bought, product or service not bought, one-time buyers, frequent buyers, prospects, etc. Segmenting them likewise allows you to send them personalized emails, making them take action in your favor.
Each time you send an automated email, your customer responds in a certain way. Many email marketing automation tools empower you to track these responses. These responses include
- Whether the email got delivered to the user.
- Whether the user views the email.
- Whether he or she opens the email.
- Whether he or she clicks through to your website.
- Whether he or she purchases the product or service suggested.
- Whether he or she uses an offer.
- And whether he or she continues browsing once they enter your site.
By learning the user behaviour related to the above, you get to direct your next move accordingly. For instance, if you find that your recipients aren’t opening your offer emails, you should try a different tactic. Maybe a different subject line will work.
Set up trigger emails
Trigger emails are those emails sent when your subscriber performs a particular action. The triggers for these automated emails generally include-
- Welcoming /getting started with your service or product/ onboarding
- Referring to a friend
- Abandoned cart
- Milestones such as join dates, birthdays, wedding anniversaries, etc.
Offer discounts prudently
Offering discounts do help in selling your products and services to a significant extent. For, these entice reluctant spenders to buy. However, overusing these can lead your customers to receive discounts more often, which will not be profitable for you. So, offer discounts in a well-planned and wise way.
Automate drip campaigns
Some people become your customers only after interacting with your brand several times. Drip campaigns involve steadily “dripping” useful content about your brand, industry, or product to your prospects and customers. Automating email drip campaigns ensure that only those prospects who have shown interest in your brand receive your emails. They can be slowly led to buy from you.
Link your emails with customized landing pages
To ensure a seamless transition between your email and your landing page. You can do this by matching your email with your landing page regarding content, design, and CTA. Such a consistency across your marketing materials makes the email receiver comfortable to click through. It also facilitates familiarizing your contacts with your brand.
A/B test your emails
A/B testing is not only for landing pages, CTA buttons, website photography, etc. but also for your emails. That is why you would have found that most of the tools that we presented in the previous section offer a feature for A/B testing emails. This would help you determine which email version generates higher conversions from your target audience.
Combine automation with analytics
Email automation allows you to send personalized messages to each contact, a new visitor, a prospect, or a loyal customer. Customer analytics gives you data about how each customer interacts with your brand. By combining automation with analytics, you can polish the way you target each contact with that exceptional personal touch.
Focus on building relationships
Email marketing automation tools empower you to keep a record of your contact preferences about interest, frequency of communication, incentives, etc. It also lets you know their behaviour across different marketing channels. This knowledge helps you deliver relevant and personalized messages to them.
This also conveys to them that you understand them well and respect their tastes. This will build trust, which in turn will build relationships. Slowly, you will be able to gain their loyalty and turn them into your brand advocates. So, make email marketing automation a part of your customer retention strategies.
Now that you got to know what email marketing automation is, how your business can benefit from it, what are the different email marketing automation solutions available in the market, and how to drive the best results with those, let’s conclude this write-up.
Just like any other automation, email marketing automation can also free you up from many repetitive tasks. This would save you a lot of time which you can put to more productive use. There are many automation solutions available in the market for email marketing.
Do choose one that would suit your needs. And once you are set to launch your email marketing automation, implement our valuable tips mentioned in the previous section. This will help you make the most out of your email marketing automation.
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